Frequently Asked Questions
Everything you need to know about your Knix Canada order and our leakproof essentials.
How do I find the right size for Knix products?
We recommend using our comprehensive Size Guide found on each product page. Since our wireless bras and leakproof underwear are designed for a snug fit, we suggest taking your current measurements to ensure the most comfortable support.
What is your return policy for intimate apparel?
We offer a 30-day Wash & Wear Guarantee on your first pair of underwear or first bra. If you aren't satisfied, you can return or exchange them even after wearing and washing. Subsequent purchases must be in original, unworn condition with tags attached.
How long does shipping take within Canada?
Standard shipping typically takes 3-7 business days depending on your province. Orders are processed within 1-2 business days from our Canadian warehouse to ensure the fastest delivery possible.
How do I care for my leakproof underwear and bras?
To maintain the integrity of the fabric and technology, machine wash on a cold, gentle cycle with mild detergent. Avoid bleach and fabric softeners, and always lay flat to dry or hang dry instead of using a tumble dryer.
Does Knix offer a rewards program?
Yes, our Knix Rewards program allows you to earn points for every dollar spent, which can be redeemed for discounts on future purchases. You also earn points for referring friends and following us on social media.
Are your products eco-friendly and safe?
Absolutely. Our products are PFAS-free and OEK-TEX Standard 100 certified, meaning they are tested for harmful substances and are safe for your body and the environment.